The following policy details our rescheduling and cancelation guidelines. Please understand and appreciate that this policy is in place to better serve you and clients who could benefit from a session availability, and in consideration of the time and effort of our team.
- Once a session is booked, it is non-refundable.
- You have the option to reschedule a booking up to 48 hours prior to the starting time of your session.
- A Rescheduled Session can only be booked with the same service provider and for the same service.
- Any No-Show or Late Cancelation occurring within 48 hours of your scheduled appointment will result in a full session deduction, and cannot be rescheduled.
- Your pre-recorded session will be available for access for a period of 48 hours from the moment of purchase.
- These sessions are non-refundable, and cannot be rescheduled.
- Workshops and Courses are pre-defined educational sessions that may or may not be recurrent. For that reason, once booked, they cannot be rescheduled or canceled, and are non-refundable.
- Packages or passes within a package may not be transferred to other User Accounts.
- Packages cannot be frozen, and are non-refundable.
For any additional inquiries or clarifications, please contact [email protected]
